Damage and Refund Policy

No change-of-mind returns

We do not accept returns, exchanges, or refunds because of a change of mind, personal preference, an incorrectly selected size or colour, or minor colour differences caused by lighting, photography, or screen settings. Please review the product details and selected options before completing payment.

Unboxing video is required

To report transit damage, a missing part, or an incorrect item, you must provide one clear and continuous unboxing video. The recording should:

• Begin before the sealed outer parcel is opened.
• Clearly show the shipping label and every side of the sealed parcel.
• Show the complete opening process and all contents of the package.
• Clearly show the damaged, missing, or incorrect part.
• Contain no cuts, pauses, edits, filters, or hidden sections.

Claims without a complete and clear unboxing video may not be accepted, except where applicable law requires otherwise.

Report the issue within 24 hours

Contact customer support within 24 hours of the recorded delivery time. Include your Order ID, registered phone number, continuous unboxing video, and clear photographs of the affected product and packaging. Keep the product, tags, accessories, and packaging until the claim is resolved.

Refund for the damaged part only

If the evidence confirms that only one part or component was damaged in transit, the approved refund will be limited to the verified value of that damaged part or component. A full-order refund will not be provided when the remaining products or components are usable and correctly supplied.

If the entire item is confirmed unusable, or if applicable consumer law requires a different remedy, we will provide the remedy required for that situation. Any approved refund will be sent to the original payment method; processing time will depend on Razorpay and the customer's bank.

Do not send products back without approval

Returns are not normally required or accepted. Do not courier a product to us unless customer support gives you written instructions and confirms the return address. Unapproved parcels may not be accepted.

Fair review of claims

We inspect products before dispatch and review every damage claim using the order record, packing information, photographs, and unboxing video. False, incomplete, altered, or duplicate claims may be rejected. Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer law.